Terms and Conditions

Terms and Conditions are like a contract between us and our clients. We want everyone to have a great experience, so we have a few rules to make our processes as smooth and streamlined as possible. We are always making updates to be more efficient, so please continue to check in with us. 

Terms and Conditions Agreement:

• You will be charged for any work that is completed. Should you cancel an order that has been submitted, and we are unable to cancel the order, you are expected to pay for the work/order completed.
• You must check your email for important approvals or issues related to orders or work requested or submitted. 
• Please be sure the artwork you provide is acceptable, and is in the appropriate requested format, otherwise you will be charged for any and all artwork adjustments necessary to complete your order. Acceptable formats include: .eps, .png, .jpg, or vector files. 
• Rules for user behavior: We will not accept the following behavior when interacting with clients:  no unlawful behavior, hate speech, bullying, illegal or spam promotions, spam, etc.
• Please be sure we have your correct business contact details and address to ensure accuracy of orders and deliveries, and for shipping/invoicing. 
• It is expected for new clients that you will pay up front for orders, unless other arrangements have been made, or you have been advised that your payment terms have been upgraded. 
• Please be courteous, and patient. We want to help everyone quickly, and may need to get answers from vendors and this may take time to gather to relay back to you. We will get information to you as quickly as we receive it. 
• Please be sure to update contact information in the event of changes, or contact changes. 
• Late fees will be assessed on orders not paid within 30 days. The late fee will accrue monthly at $25/month that the order is not paid. 
• We will provide confirmations and send necessary correspondence through email pertaining to orders received, submitted, or left incomplete. 
• Failure to pay balances due will result in future orders being placed on hold until unpaid balances are paid and cleared, and if not paid within 90-120 days, balances will go to collections. 
• We are a distributorship/supplier so our fulfillment times may vary. Although we offer lower minimum quantities than our vendors and competitors do, we are still held to the same standard with the same minimum order requirements from our manufacturers and suppliers. This may cause pricing changes and shipping time changes as a result. 
• Since we utilize an overseas manufacturer for some products, we are aware that certain products may take longer to receive and this can often cause an inventory restock issue, so often certain products may have a waiting list. We fill orders as they are received and on a first come first serve basis. This allows us to fill open orders placed in the order received to ensure all orders are filled in a timely manner. 
• Since we utilize a shipping company, please be aware that often times the ETA of your order may slightly differ due to staffing and weather conditions of the service we utilize. 
• We utilize a local decorator for most of our apparel needs, this allows for faster processing and service time, however; we are a first come first serve basis with their orders, so some orders may have a small delay depending on time of year. You will always be advised the length of time it will take for your order to be complete and any changes, you are made aware as they are received.